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Terms & Conditions
1. Definitions Used in the Terms
1.1. E-store - The online store at www.maison-somnus.com
1.2. Customer - A person who purchases goods and related services from the store.
1.3. Seller - EWI7 SIA, legal entity registration No. 4020 3311 158, legal address: Veju street 5, Sigulda, LV-2150, Republic of Latvia; bank account: LV86HABA0551051760288; phone: +371 29 37 87 11; email: hello@maison-somnus.com
1.4. Agreement - The sales agreement for goods between the Seller and the Buyer.
1.5. Terms - These Purchase and Sale Terms and Conditions.
1.6. User (Consumer) - A natural/legal person who purchases goods and related services in the e-store for their own needs.
2. General Terms
2.1. These Terms and Conditions constitute a binding legal document that establishes the rights and obligations of the Seller and the Buyer, the procedures for purchasing, paying for, and delivering Goods and related services, the responsibilities of the Parties, and other provisions related to the purchase and sale of Goods and related services.
2.2. The Buyer may purchase Goods and related services only after agreeing to and becoming familiar with these Terms and Conditions, which are available at www.maison-somnus.com, and the Seller’s Privacy Policy, which is available at www.maison-somnus.com. By accepting these Terms and the Privacy Policy, the Buyer confirms that they have reviewed these documents, agree to comply with them, and acknowledge being properly informed about the processing of their personal data and their rights as a data subject.
2.3. The Buyer is informed of all purchase and sale conditions prior to concluding the Agreement. Once the Agreement is concluded, it is considered that the Buyer has reviewed these Terms and Conditions and the Seller’s Privacy Policy.
3. Conclusion of the Agreement
3.1. The Agreement between the Buyer and the Seller is considered concluded when:
3.1. 1.When ordering goods in the online store, the Buyer, following the instructions provided in the online store, creates a shopping cart, specifies the delivery address, fills in the necessary information, confirms their consent to these Terms and the Seller's Privacy Policy, selects the payment method, and orders the Goods and related services, and the Seller confirms the order for Goods and related services by sending order information and a confirmation notice to the email address specified by the Buyer.
3.1.2. When ordering Goods using other electronic communication methods (by phone or email), the Buyer receives an invoice issued by the Seller, according to which the Buyer pays the full price of the Goods or the advance payment specified in the Seller's invoice.
3.2. The Seller may refuse to confirm the Buyer's order if the Buyer does not fulfill all the conditions of the order, if the Seller does not have the desired goods in stock, or for any other reason. If the Seller refuses to confirm the Buyer's order, the advance payment made by the Buyer will be refunded.
3.3. After the Buyer’s order is confirmed, the Buyer undertakes to pay the full price of the Goods and accept the ordered Goods and the related services.
3.4. The Agreement is valid until all obligations stipulated in it are fully performed.
3.5. The Agreement is considered fulfilled when the Goods have been delivered to the Buyer in accordance with the procedures established by the law and these Terms, and the related services have been provided, and the Buyer has fully paid for the delivered Goods and provided related services.
4. Goods Price and Payment
4.1. The prices of Goods and services are indicated in euros (EUR), including value-added tax.
4.2. Goods are sold to the Customer at the prices that are in effect at the time the order is placed in the online store.
4.3. Payment for the Goods can be made as follows:
4.3.1. Immediately after placing the order, using internet banking, when ordering goods in the online store;
4.3.2. Payment by bank transfer.
4.4. The Seller may require the Customer to pay an advance for certain Goods, the amount of which is specified at the time of submitting the order or in the Seller's invoice. The remaining balance must be paid according to the procedure specified in clause 4.3. If an advance payment is requested, the execution of the order will begin, and the contract will be considered concluded only after the advance payment is received (unless the Customer pays the full price of the Goods). Advance payment is mandatory:
4.4.1. When placing the order electronically, if the advance payment is specified at the time of order submission or in the Seller's invoice.
4.5. If the Customer fails to make the advance payment by the specified deadline, it is considered that the Customer has refused the contract.
4.6. The Seller retains ownership of the Goods until full payment is made for the Goods and the Goods have been received or handed over to the carrier chosen by the Customer, if the Customer arranges the transportation of the Goods themselves. In case of accidental loss or damage to the Goods, the risk passes to the Buyer when the Goods are delivered to the Buyer or handed over to the carrier chosen by the Buyer, if the Buyer organizes the transportation of the Goods.
4.7. If the Seller discovers a pricing error in the store or in the invoice submitted to the Customer, the Seller will immediately inform the Customer if the Customer has placed an order based on the incorrect price. In this case, the Customer has the right to cancel the order within 5 (five) days after receiving the Seller's notification about the pricing error, or confirm the order again with the correct price. If the Customer refuses to confirm the order with the correct price, it is considered that the Customer has rejected the contract, and the Seller will refund the amount paid by the Customer for the respective order within 14 (fourteen) days.
5. Delivery of Goods
5.1. The delivery service within Latvia is free of charge if the total value of the ordered goods is €1,500.00 (one thousand five hundred euros) or more.
5.2. For orders less than the amount specified in section 5.1, the Buyer and Seller must agree separately on the delivery terms.
5.3. A single order can have only one delivery address.
5.4. Delivery of goods may take up to 30 (thirty) working days from the date of the contract conclusion.
5.5. At the time of order submission, the Buyer chooses a provisional delivery date based on the possible delivery dates provided by the Seller. The Seller, for objective reasons (production capacity, high volume of deliveries, etc.), may postpone the delivery date within the terms specified in section 5.5 and inform the Buyer in advance.
5.6. If the Buyer wishes to select a specific delivery time, an additional charge of €15.00 (fifteen euros) will apply.
5.7. Before delivering the goods, the Seller or its authorized representative will contact the Buyer and inform them about the delivery details. The goods will be delivered to the delivery address specified in the Buyer’s order.
5.8. The delivery includes bringing the goods to the apartment or house door, and it takes place from 9:00 AM to 6:00 PM. Bringing goods inside the living space is free of charge.
5.9. After the goods have been delivered to the address indicated by the Buyer, the goods will be considered as delivered to the Buyer, regardless of whether they are actually received by the Buyer or another person who receives the goods at the specified address. If the Buyer cannot receive the goods personally, and the goods have been delivered to the indicated address, the Buyer has no right to make a claim against the Seller for delivering the goods to the wrong person. If the goods are not delivered on the scheduled delivery day, the Buyer must inform the Seller no later than the day after the scheduled delivery day.
5.10. If the Buyer or their representative is not present at the delivery location at the time of delivery, the goods will be considered as not delivered due to the Buyer’s fault, and in this case, the Buyer must pay for the re-delivery at the newly agreed time. The payment made for the first delivery will not be refunded. If the delivery is not made at the agreed time due to the fault of the Buyer, the Buyer will be charged for re-delivery, and in Latvia, this charge is €70.00 (seventy euros).
5.11. At the time of delivery or before, the Seller or its authorized representative will issue two copies of the invoice for the goods to the Buyer, one of which the Buyer must return to the Seller or its authorized representative, signed by the Buyer. As soon as the Buyer signs the invoice without comments, it will be considered that the Seller has properly delivered the goods to the Buyer along with the instructions for the goods and their warranty, confirming that they are the correct quantity, quality, and assortment (including the correct model, size, color, undamaged, and correctly packaged), and the Buyer has accepted them.
5.12. Before accepting the goods and signing the invoice, the Buyer, together with the Seller or its authorized representative, will check the quantity, quality, and assortment of the goods. If only packaging damage is found, the Buyer must inform the Seller in writing about it. In this case, it is considered that the goods were delivered with damaged packaging, but the quantity, quality, and assortment of the goods comply with the terms of the contract, and the delivery is considered properly executed.
5.13. In the case of quality and/or assortment discrepancies, the Buyer may refuse to accept goods that do not meet the quality and/or assortment requirements, except when the defect can be corrected without replacing the goods entirely. The Buyer must inform the Seller of their refusal to accept the goods and the identified discrepancies by phone at +371 29 37 87 11 or by email at hello@maison-somnus.com
5.14. When ordering a bed, the bed is delivered and installed by the Seller or an authorized representative throughout Latvia. If the Buyer has not submitted any claims using the contacts provided in section 5.13, it is considered that the bed has been correctly assembled. Bed assembly is available for an additional fee and is not included in the standard price.
5.15. The Buyer is responsible for ensuring that the bed and any related items are brought to the place where the bed will be placed and installed, and that the location is prepared for the bed assembly. The entrance must be at least 200 cm high and 75 cm wide for the bed to be brought in.
5.16. Lifting to a height of 100 cm or more is not possible. Goods are unloaded in one location and can only be brought inside through doors. All goods must be lifted by an elevator if the building is equipped with one. If temporary stairs are installed along the entrance path, they must comply with workplace safety requirements.
5.17. If the bed delivery conditions do not meet the requirements in sections 5.15 and 5.16, the Seller or its authorized representative has the right to refuse to continue the delivery of the bed or other goods and leave the goods at the delivery location if the Buyer agrees to it. In this case, the goods will be considered delivered, but the installation will not take place. Installation can be provided for an additional fee when the Buyer ensures the bed is delivered to the installation location at a time agreed upon with the Seller or its authorized representative. In Latvia, this fee is €70.00 (seventy euros).
5.18. Small defects in the bed are repaired on-site.
5.19. In case of significant circumstances, and if it is not possible to manufacture and/or deliver the goods ordered by the Buyer, the Seller undertakes to offer the Buyer a similar product or a new delivery date. If the Buyer refuses to accept a similar product or agrees to the new delivery date, except in cases where the maximum delivery term specified in the Terms has not been exceeded, the Seller undertakes to refund the money paid by the Buyer within 14 (fourteen) days.
6. Right of Withdrawal
6.1. The User has the right to withdraw from the contract without providing a reason, prior to the delivery of the goods, within 14 (fourteen) days from the day the contract becomes effective. The User can withdraw from the contract using electronic means of communication by sending the Seller an email at hello@maison-somnus.com with a notice of withdrawal from the contract in a free format, clearly stating the User's intention to withdraw from the contract. When withdrawing from the contract, the User must also submit a copy of the purchase documents to the Seller, attaching it to the email with the withdrawal notice.
6.2. The money for the goods the customer has withdrawn from, including the delivery costs paid by the User, will be refunded via a bank transfer to the account from which the payment was made, or to an account specified by the User in their withdrawal notice, no later than 14 (fourteen) days from the day the Seller has received the User's withdrawal notice.
7. Exchange and Return of Goods
7.1. In cases other than withdrawal from the contract, if the User is dissatisfied with the shape, size, color, model, or configuration of the goods, they may exchange or return the goods in accordance with the provisions of these Terms and applicable legislation.
7.2. Goods that are made according to the User's specifications or tailored to the User's individual needs (e.g., non-standard sizes, cover color, bed with selected fabric, etc.), as well as goods that, according to legislation, cannot be exchanged or returned, or those that can only be exchanged or returned with the Seller's consent, cannot be exchanged or returned unless otherwise stated by the Seller.
7.3. When exchanging or returning quality goods, the User must adhere to the following requirements:
7.3.1. The returned product must be in its original, undamaged packaging.
7.3.2. The returned goods must be unused, unopened (opening the packaging without tearing it, if the product cannot be inspected without opening the packaging, is not considered damage), in good condition, preserving its functionality, and undamaged.
7.3.3. The returned goods must be in complete sets and in the same condition (including gifts and other accessories) as when they were received by the User.
7.3.4. Exchangeable or returnable goods must be accompanied by documents proving the purchase (invoice, payment statement, etc.) and the Return Form, which will be filled out by the Maison Somnus representative during the exchange or return.
7.3.5. The goods are not included in the list of items that cannot be exchanged or returned as specified in section 7.2 of these Terms.
7.4. The Seller will not accept goods that do not meet the requirements of section 7.3 of these Terms, and those goods will not be refunded to the User.
7.5. When exchanging or returning a quality product, the User agrees that the exchanged or returned product will be re-evaluated by the Seller’s representatives. At the Seller's request, the User must allow the Seller to inspect the product at the delivery location or any other location where it is located. If the product does not meet the requirements of these Terms, it will be returned to the User. In this case, the Seller will immediately contact the User using the contact information provided by the User to determine how to deliver the product back to the User. If the exchanged or returned goods do not meet the requirements of these Terms, and the User refuses to accept the returned goods or the goods are not returned to the User for reasons beyond the Seller’s control, the Seller will retain the goods for no longer than 30 (thirty) calendar days from the day the Seller last contacted or attempted to contact the User about the method of returning the goods.
7.6. Money for the returned goods that meet the requirements of section 7.3 of these Terms will be refunded within 14 (fourteen) days from the day the goods are returned to the Seller.
7.7. In case of an exchange or return, no additional services (e.g., delivery fee, re-delivery fee, etc.) will be refunded.
7.8. Before exchanging or returning a product, the User must contact the online store staff by phone at +371 29 37 87 11 or email at hello@maison-somnus.com and agree on the terms of the exchange or return.
8. Defective Product Return Terms and Procedure
8.1.T he color, shape, or other parameters of the products displayed in the online store may differ from the actual product's form and color due to the properties of the customer's computer screen or other electronic devices used.
8.2. In the case of purchasing products of unsuitable quality, the Client has the rights provided by the applicable laws.
8.3. During the warranty period, the Client may request that defects in the products be repaired free of charge, that defective products be replaced with similar or other quality products, that the product price be reduced, or that the products be returned and the paid money refunded. The Client is not entitled to terminate the Agreement if the product defect is insignificant. If the Client wishes to exchange the defective product for a new, more expensive product, the Client must pay the price difference.
8.4. In the case of replacement, the products will be delivered no later than 37 (thirty-seven) calendar days or 27 (twenty-seven) working days from the day of the Client's order acceptance if the products need to be manufactured.
8.5. Before returning a defective product, the Client must contact us by phone at +371 29 37 87 11 or by email at hello@maison-somnus.com and agree on the return terms.
8.6. Before the exchange of goods, the Seller has the right to assess the goods in accordance with the procedure established in section 7.5 of these Terms.
9. Product Usage Terms and General After-Sales Service Terms
9.1. The products are guaranteed for 24 (twenty-four) months, unless otherwise specified by the Seller.
9.2. The product's commercial warranty period, its terms and conditions, as well as the general terms and conditions of the warranty service, can be found on www.maison-somnus.com in the section "Warranty Conditions" or in a separate document attached to the product (warranty page). The warranty period starts from the day the product is delivered or handed over to the Client if the Client picks up the product themselves.
9.3. When using the warranty provided for the product, the warranty period does not restart – it begins from the original delivery or handover date to the Client. The time during which the Client could not use the product due to defects is not added to the warranty period.
9.4. Product usage recommendations are provided along with the Product.
9.5. The Seller has explained to the Buyer, and the Buyer understands, that new mattresses or furniture, like all new items (such as shoes), have a specific smell caused by the use of new materials like polyurethane, latex, fabrics, etc. This smell is harmless to human health and will dissipate over time.
10. Communication / Consultation
10.1. To receive consultation, the Buyer can contact the Seller by emailing hello@maison-somnus.com or calling +371 29 37 87 11.
10.2. All notifications and complaints can be submitted by email to hello@maison-somnus.com. The Seller is entitled to review complaints within 15 (fifteen) days from the day they are received, unless other deadlines are specified by the laws of the Republic of Latvia. In complicated cases, this period may be extended by an additional 15 (fifteen) days. Responses to complaints will be provided to the Client via email, phone, or the address provided by the Client.
10.3. Consumers have the right to contact the State Consumer Rights Protection Centre, Brīvības iela 55, Rīga, LV-1010, phone +371 654 52554, email pasts@ptac.gov.lv, website www.ptac.gov.lv, or the European Consumer Information Centre, Brīvības iela 55 - 207, Rīga, LV-1010, phone +371 673 88625, email info@ecclatvia.lv, website https://ecclatvia.lv/lv/, with a complaint or inquiry about a product purchased from the store.
11. Liability
11.1. The Client is fully responsible for the accuracy of the data provided at the time of placing the order. If the Client provides incorrect data when ordering the Products, the Seller is not responsible for any consequences arising from this. The Seller is also exempt from any liability in cases where losses have occurred because the Client did not familiarize themselves with the Terms and/or the Agreement, despite having the opportunity to do so, ignoring the Seller's recommendations and obligations.
11.2. If there are links to other websites of third parties on the online store, the Seller does not guarantee that the information viewed on these websites is accurate, complete, or correct. Third parties are responsible for the content, accuracy, completeness, and correctness of the information they provide.
11.3. The Seller is not responsible for the non-performance of the Agreement and/or the non-delivery or delayed delivery of the Products if this occurred due to the fault of a third party or due to circumstances that the Seller could not control or reasonably foresee, and which were not foreseeable at the time of the conclusion of the Agreement and could not be prevented by the Seller. If such circumstances last for more than 30 (thirty) days, the Agreement may be terminated by mutual agreement of the parties.
11.4. In the case of loss, the guilty party compensates the other party for direct losses.
11.5. If the Order is not delivered within the agreed time, the Seller, upon the Client's request, will pay a late fee of 0.05% of the Order value for each day of delay, starting from the last possible delivery date of the Order, as stated in clause 5.4 of the Terms.
11.6. If the balance of the Product price is not paid within the period specified in the Agreement or the Client unjustifiably refuses or avoids accepting the Products, the Seller has the right to not fulfill their obligations and withhold delivery of the Products for the period in which the Client has delayed payment. The Client additionally compensates the Seller for the costs incurred for storing the Products, at EUR 1.00 (one euro) for each calendar day of storage, starting from the date of the scheduled delivery of the Products, and also pays interest of 0.05% of the order value for each working day of delay.
11.7. The Client can, free of charge, reschedule the delivery date once, for up to 20 days from the originally agreed delivery date, only if they have not yet received a notification about the planned delivery to the phone number provided in the order. Otherwise, if the Client wants to postpone the delivery date and the Seller agrees, a storage fee of EUR 1.00 (one euro) per calendar day of storage will be charged, starting from the last agreed delivery date.
12. Final Provisions
12.1. The Agreement is governed by the laws of the Republic of Latvia.
12.2. The Seller may transfer their rights and obligations under the Agreement to third parties at any time, except if it may reduce the guarantees provided to the Client, without the Client's consent and without prior notice to the Client.
12.3. The Seller has the right to unilaterally amend these Terms and Conditions without prior notice to the Client and without the Client's prior consent. The Terms and Conditions in effect at the time of concluding the Agreement apply to the specific order.
12.4. Any disputes arising in connection with the performance of the Agreement will be resolved through negotiations. If the Parties fail to resolve the dispute through negotiations within 15 (fifteen) days, the dispute will be definitively settled in accordance with the procedure specified in the laws of the Republic of Latvia.